Microsoft 365 Outage: You Could Be Owed a Service Credit
From about 16:17 GMT on 12 November 2026, Microsoft 365 email was down for more than 20 hours, breaking Microsoft’s 99.9% monthly uptime promise. Affected organisations can claim an SLA service credit of 25%, 50% or 100% on the affected service. Credits aren’t automatic, and claims made through a CSP partner must reach Microsoft by 31 December 2026.